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Regular - Full Time 40 Hours Per Week Days
Under the direction of the Patient Access Supervisor, this position is responsible for performing comprehensive scheduling, pre-registration and registration functions in order to maintain an efficient operational workflow for all patients seeking services throughout Maricopa Integrated Health System.
Required a High school diploma or GED certificate. Prefer an Associate's degree in Business Administration, Finance or a related field. Must have at least one (1) year of general clerical duties preferably in a healthcare environment involving data reconciliation. Prefer prior experience in a call center or experience with high volume patient contact through the use of phones. Prior healthcare registration and or scheduling experience a plus. Epic certification and HFMA certification preferred. Requires the ability to read, write and speak effectively in English. Must have working knowledge of Excel and Word. Requires basic data entry, 10-key, and keyboarding skills. Ability to type a minimum of 30 words per minute is desired. Must have the ability to handle multiple complex projects. Excellent written and verbal communication skills, time management skills, mentoring and leadership skills are required. Must have the ability to demonstrate competency in all aspects of billing/collecting rules and regulations for all payers in order to direct, plan, schedule and organize work. Must be able to communicate and relate with patients and all hospital staff. Requires the ability to work independently on established policies and procedures within the department. Must have knowledge of Arizona Medicaid Programs Medicare, AHCCCS, and other government programs. Knowledge of the Federal and State Fair Debt Collection Regulations. Knowledge of the Collection Department, including, Commercial, Managed Care, Work Comp and Self Pay guidelines. Requires organizational, general math, and training skills. Requires good patient service skills, interpersonal ability and demonstrated leadership skills to regularly interact with staff and leadership.