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Medical Assistant (MA) - Oncology Practice
General SummaryUnder direct supervision, performs a wide range of routine clinical skills which include, but are not limited to, assisting with clinical procedures, obtaining lab specimens, injections, venipunctures, taking vital signs, performing emergency CPR and telephone screening. Collaborates with the practice team to manage patient flow and communication. Responsible for patient flow, stocking rooms and ordering supplies.Essential Responsibilities1. Orients patients to clinic upon first visit. 2. Assists in the orientation of new staff members. 3. Performs competencies (including age-specific competencies) as identified through the practice competency program.4. Maintains supplies in exam rooms to ensure uninterrupted service.5. Collects and correctly labels blood specimens from adult patients by venipuncture, finger stick, or capillary techniques. Reports any adverse reactions to supervisor or nursing staff. Demonstrates skill in understanding & communicating financial implications of lab testing as required.6. Responsible for knowledge about computer systems in practice, including proper use of order/reports/charging and maximizing personal proficiency. Supports and is aware of research projects in work area.7. Performs manual billing, error correction, photocopying and data entry as required.8. Provides appropriate education to patients/families utilizing effective teaching skills, and National Jewish supportive materials as directed by Registered Nurse while supporting National Jewish's philosophy of patient/family education.9. Attends continuing education programs sponsored by National Jewish, manufacturer in services and/or professional society programs, as directed.10. Monitors physician's orders with the EMR for completion. Monitors tasking bucket and addresses issues within scope of practice. Alerts physicians and nursing staff of urgent patient issues. 11. Assists with assuring a complete patient record by recording in software systems, vitals, (temperature, blood pressure, respiration, pulse) height and weight. Prepares patients for examination and treatment. 12. Review charts and prepare for following day patient flow. Identifies possible obstacles and problem solves proactively.13. Gives injections, obtains specimens, performs venipunctures, and skin testing.14. Assists physicians in preparing for minor procedures or surgeries.15. Facilitates the scheduling of tests and treatments with front desk staff and central scheduling dept. Screens telephone calls for referral to physician. 16. Follows protocol and process flow for prescription refills. 17. Performs treatment as directed by the physician.18. Orders and maintains medical office supplies and equipment.19. Performs Limited Scope x-rays and EKG's as directed. 20. Maintains patient files, record and other information.21. May provide back-up support for front desk and other areas as a Medical Assistant.22. Communicates appropriately to other staff members when leaving the clinic area.23. Prepares specimens for analysis by centrifugation, separating specimens from red cells and other techniques required for distribution of the sample to the appropriate work areas. Processes paperwork correctly.24. Performs all other duties as assigned.General Responsibilities1. Performs, as directed, safety compliance and uses Personal Protective Equipment (PPE), as needed.2. Participates in Quality Assessment (QA) and Quality Improvement (QI) programs, as directed.3. Ensures compliance with The Joint Commission and all other Federal, State and Regulatory Agencies.4. Responds promptly and sincerely to customer's needs, requests and concerns via all communication forms using easily understood language and refraining from using inappropriate language and non-verbal gestures.5. Maintains positive working relationships as a team player through problem solving issues, speaking positively about others, listening attentively and observing the Patient Bill of Rights and Confidentiality.6. Increases customer service knowledge, skill and ability by participating in department and center-wide specific programs.7. Incorporates National Jewish's identity (Science Transforming Life®) into daily functions. Speaks positively about the center, provides customers with prompt service, maintains a clean and safe working environment, dresses appropriately based upon National Jewish safety standards, and departmental policies and wears an ID badge visibly.Knowledge and SkillsExcellent leadership skills through role modeling professional behavior and a high degree of customer service. Capacity to collaborate with other health care team members. Ability to plan ahead and anticipate potential problems and implement plans proactively to maintain clinic productivity. Ability to independently take initiative to problem-solve, and maintain an orderly patient flow through clinic.Certification and Licensure CPR/BLS required; Medical Assistant Certification, preferred. Education Successful completion of a formal Medical Assistant program through an accredited school or documentation of a medical program that meets the criteria of a medical assistant program such as military prepared corpsman or medic required. Work ExperienceA minimum one (1) year experience as a Medical Assistant preferred. - or - Any equivalent combination of Education and/or ExperienceWorking ConditionsPosition is in a clinical environment. Frequent requirements may include: reading and comprehending medical literature, including basic interpretation of disease processes, medical charts, and instructions. Communication includes ability to chart vital signs and other basic information. Communication with interdisciplinary team as well as with differing ages and levels of maturity/understanding of patient and family, taking and recording telephone messages. Manual dexterity, manipulating equipment such as blood pressure kit, oximeter, spirometer. Frequently, has the need to assist a patient by moving or lifting. Considerable physical demands, requiring lifting up to 25 pounds Also involves pushing wheelchairs, opening doors and cabinets, reaching for objects. Occasionally will need to crawl in order to retrieve a fallen object for a patient. Occasional requirements may include: sitting while completing paperwork, kneeling, and squatting. Incumbent may be scheduled to work an alternate schedule to accommodate essential business needs routine travel by foot or automobile to alternate work/meeting locations, possibly during inclement weather.Environmental ConditionsInside environmental conditions may include: The potential of coming into contact with bloodborne pathogens. Has frequent exposure to infectious diseases. Occasionally, may encounter radiation from portable radiology procedures. May come into contact with various fumes/odors. Also may encounter contaminated biological waste from infectious patients. Personal Protective Equipment (PPE) will be provided to each employee when needed as determined by policy. Utilization of PPE is mandatory. Estimated 1700 employees in the worksite.Management/Supervisory ResponsibilitiesNone