Manager - Non-Government Follow-up and Customer Service
Responsible for managing the daily operations of the
non-government follow up area in Patient Financial Services. This includes follow-up of inpatient and
outpatient accounts receivable within any non-government program (e.g., HMO,
PPO, Workers' Compensation, Commercial Insurance, Self Pay). Responsible for ensuring complete, accurate
and timely follow up and collection of outstanding accounts receivable for
hospital services rendered. The position
also actively participates in other management activities including but not
limited to short and long range planning processes, and budget development and
A baccalaureate degree from an accredited college or university with a degree
in business, hospital administration or public health preferred.
Minimum: 5 years' Patient Accounting and/or Admitting experience including
minimum 2 years' experience with Medicare and Medi-Cal payors in a healthcare
environment. Also to include minimum 2
years' management experience in a hospital or healthcare setting.
Ability to read, analyze, and interpret general business periodicals,
professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups
of managers, clients, customers, and the general public.
Demonstrated knowledge of patient accounting processes related to government
payor requirements. Proven ability to
manage large numbers of staff, including a variety of clerical positions. Expertise in healthcare billing and
collection practices and procedures. Expertise
in utilizing software applications to maximize automation and efficiency in a
business office setting. Able to learn
new software applications and/or programs as needed. Proficient with Microsoft Office Suite, and
Epic experience preferred.