Volunteer - Hospital Greeter / Ambassador
Knowledge of Yuba-Sutter Counties and surrounding areas. Knowledge of hospital services and community resources.
Good communication skills with the ability to relate to all levels of staff (as well as patients and visitors). Ability to do extensive walking and pushing wheelchairs.
Customer service experience in a health care institution or community organization setting desirable. Knowledge of Microsoft Word and internet search preferred.
DEFINITION: The Hospital Greeter/Ambassador is a highly visible volunteer customer service position that demonstrates professionalism, compassion, courtesy and genuine care with every interaction. The Hospital Greeter proactively interacts with patients and guests to ensure that customers have a positive first impression upon arrival.
Provide and escort service for patients being admitted, discharged or needing to go to clinical areas for procedures.
Assist the Admitting Department staff.
Assist all persons with needs, questions and concerns.
Attend mandatory in-services and orientations/re-orientations as required.
Protect patient confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA), Confidentiality of Medical Information Act (CMIA), applicable State and Federal laws and regulations and Rideout Health policies and procedures.
Reviews and agrees to abide by all relevant and assigned Rideout Health policies and procedures including confidentiality, safety, infection control and other environmental regulations. This includes, but is not limited to: the Rideout Health Code of Conduct; Access, Use and Disclosure of Protected Health Information (PHI); Workforce Access to Own Protected Health Information (PHI), and other designated policies specific to
Collaborates with others towards improving organizational performance and supports goals and objectives of the organization.
Observes dress code per organizational and departmental standards.
Interacts effectively with other departments of the hospital to accomplish departmental functions.
Represents the organization in a professional manner when dealing with patients and the public.
Addresses cultural, religious and other special needs of patients, families and staff.